We understand that power cuts can be worrying.
Do you need extra support during a power cut?
Our services are free to customers who need support.
Power cuts don’t happen very often but if the electricity network is damaged or develops a fault it’s our job to get your power back on. Our engineers will work around the clock 24/7 to restore your power as quickly and as safely as possible.
If you live in London, the East or South East of England, then being on our Priority Services Register will ensure you will receive extra support if you experience a power cut.
Who can register to receive extra support?
The elderly, those dependent on medical equipment or who have a disability or young children. See a full list here.
What help should I expect to get during a power cut?
A priority number that you can call 24 hours a day if you have a power cut
Regular text messages or phone updates during a power cut
Extra support from our partners, such as the British Red Cross, to visit your home during an emergency (we’ll check with you first)